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Windows 10 app – can't log on account

Tagged: win10 app login

  • This topic has 6 replies, 3 voices, and was last updated 6 years, 5 months ago by  Matt D. This post has been viewed 875 times
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 4, 2016 at 1:13 pm #4478

    Raina Erwin
    Member

    I have installed the Win10 app, but when I enter my username and copy-paste my (horrendously long) password that I was given (and don’t see how to change…but that’s a different story), it says that it is incorrect. It works on the webpage with two different browsers, so I know the info is correct. My ultimate goal is to add content from the website.

    Thanks so much!
    Raina

    January 4, 2016 at 2:36 pm #4479

    Matt D
    Keymaster

    Are you using a free StringClub account? Free accounts cannot be used to connect the store app to the site to download content.

    January 4, 2016 at 2:41 pm #4480

    Matt D
    Keymaster

    Also, you can edit your profile and change your password. On the top right there is an “admin” menu that will ultimately let you go here: http://thestringclub.com/wp-admin/profile.php.

    There is a generate password button that will let you set your password to what you want.

    January 4, 2016 at 4:08 pm #4481

    Jonathan Ocasio
    Member

    I’m having this same issue. I just downloaded the app for Windows 10 and purchased a monthly subscription though I cannot login to the app because my username contains too many characters. Can someone please help me out with this?

    • This reply was modified 6 years, 5 months ago by  Jonathan Ocasio.
    January 4, 2016 at 7:30 pm #4483

    Matt D
    Keymaster

    I am reviewing the situation and will respond shortly.

    January 4, 2016 at 7:36 pm #4484

    Matt D
    Keymaster

    You are correct about your user name being too long. I am very sorry about this and we will have a fix on the MS store within next 24 hours that will resolve that for you. There is a discrepancy between what the application and site consider the maximum length for the user name to be.

    January 8, 2016 at 7:20 pm #4537

    Matt D
    Keymaster

    The update for the limit on userid length has been fixed and is on the store. You should be able to update to that latest to login now.

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Viewing 7 posts - 1 through 7 (of 7 total)

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