cannot see library on app

  • This topic has 3 replies, 2 voices, and was last updated 4 years ago by  Todd Markey. This post has been viewed 527 times
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  • #4966

    geoff christian
    Participant

    Hey todd. Using my tablet for app, Samsung tab a 9.7 with andriod 5.0, I went with basic membership but when I log in on app it doesn’t show any additional songs. Any advice?

    #4967

    Todd Markey
    Keymaster

    Sorry you are having that problem. I haven’t seen that happen before, so lets figure out what is going wrong.

    First of all, I assume you have logged in with the little gear symbol in the lower left. On the “Settings” page where you log in, do you see the word “Disconnect” under the log in fields? If so you are connected, but if you see “Connect” then something went wrong logging in.

    If you are logged in, go back to the library page by clicking the top library icon. Which radio button do you see selected: “All” “Violin” or some other one?

    Another thing to check is what you have in the search bar. If you have anything typed in there (even a couple spaces) it will limit what you see in the library. Try clicking in the search bar, making sure to eliminate any blank spaces or text in there and then click enter. See if that brings all the songs to your library.

    Let me know if any of this helped and we’ll go on to find the problem if not.

    Thanks,

    Todd

    #4976

    geoff christian
    Participant

    Had to do a reset then relog back in working now thanks

    #4978

    Todd Markey
    Keymaster

    Okay, I’m really glad you were able to resolve it. Sorry again about the inconvenience and please let us know if you have any other issues, or let us know what you think of the product.

    Thanks,

    Todd

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